Friday, 19 April 2013

Telstra eyes Cambodia, Vietnam opportunities

SINGAPORE--Australian telco Telstra has expanded its Singapore presence with a new office to promote its service offerings beyond core connectivity, as the company looks to grow its international business.

This is part of over US$20 million it has invested in the country over the past 12 months which Telstra is shaping as a cornerstone for its Asia expansion plans.

"Primarily, Singapore has been a hub for us in delivering international connectivity sevices, mainly Australian companies moving to Asia as well as U.S. and European companies," said David Thodey, CEO of Telstra, who was speaking at the office opening here Friday.

He added the new facility houses what it calls an Executive Briefing Center to help promote Telstra's various networking services and products to potential customers beyond core connectivity. "We want to continue to grow our products such as unified communications, IP telephony, and cloud computing services," Thodey said.

A key feature is a collapsible telepresence room, dubbed the V-pod, which Telstra claims is the first of its kind. According to the telco, the room can be set up and taken apart in two days, offering a cost-effective tool for IT managers worried about committing to the cost of a permanent installation.

The local expansion comes less than a month after the opening of its new data center in Singapore, which has allowed Telstra to augment its product offering from just core connectivity, to include cloud computing and other services.

lion danceTelstra CEO David Thodey and Chairperson Catherine Livingstone "dot" the lion's eyes as part of the office opening ceremony. (credit: Ryan Huang/ZDNet)

Thodey said the telco's international business currently comprises only about 7 percent of its total A$25 billion (US$26 billion) annual revenue.

"We don't talk about specific targets but I think it's fair to say that a company like Telstra that holds a large market share in Australia, we have to look for new geographies for growth and we're very keen to grow out this business as fast as we possibly can," he added.

The CEO said while the telco had considered entering Myanmar, it decided not to put in a bid for the ongoing tender for a mobile license as the company did not understand the market well enough.

telstra officeTelstra's newly opened Executive Briefing Center in Singapore. (credit: Ryan Huang/ZDNet)

He explained: "We look at whether we have the core capability and knowledge of the market before we decide whether to go in." According to Thodey, other Asian markets Telstra has been eyeing include Cambodia, Vietnam, South Korea and various parts of China.

He estimated Telstra's global headcount would grow by about 5 percent per year, based on the company's current growth of about 10 growth annually, but subject to the business opportunities it earned. It currently has about 4,000 staff in Asia, on top of the 55,000 in Australia, according to Thodey.

In Singapore, headcount had tripled over the past two years to under 100. Telstra's expansion here has ramped up since it secured a Facilities Based Operator (FBO) in 2011, allowing it to own and operate telecommunications infrastructure such as voice and data networks, systems, and facilities in the city-state.

Across the region, Telstra last year launched nine new global points of presence including cities such as Tokyo, Sydney, and Hong Kong.


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Google brings Business Photos to India

Summary: The program allows customers to walk through, explore, and take a closer look at a business premise, giving Indian businesses the ability to provide virtual tours inside the offices through interactive 360-degree imagery.

Google has officially launched its Business Photos initiative in India, allowing consumers to see inside a company's premise without actually stepping inside the location. The program allows local businesses to provide Google users a virtual tour inside the business through interactive 360-degree imagery. This imagery can be viewed on Google Search, Google Maps, and Google+ Local Pages.

The program is currently available in more than eight countries globally including United States, Australia, New Zealand, France, Ireland, Netherlands, Canada, and the United Kingdom.

Google Business Photos allows customers to walk through, explore, and take a closer look at a business premise. Also, businesses can embed these photos on their Web sites and social media channels using an embedded code from Google Maps.

Commenting on the value for business owners, Shailesh Nalawadi, Google's product manager of Geo, said: "For the businesses, this provides an opportunity to visually present their product and services. For example, before visiting a store to purchase an electronic device, consumers can use business photos to evaluate and view the selections offered by various retailers."

Hard Rock Cafe in an upscale pub in Pune, India's seventh largest metropolis, has its imagery on Google Maps as part of the pilot program. A customer can check out the décor, seating, and ambience before planning an evening out at the pub.

hard-rock-cafeHard Rock Cafe in Pune, India, on Google Maps

To get Google Business Photos, business owners can hire one of Google's certified Trusted Agency Photographers including Indiacom, Jindal RH Interactive, Carbon Tree, and Vox360, to capture the interiors of their premises and displays on the storefront, like business hours, rating details, credit cards accepted, and posted menus. Trusted Agency photographers are independent contractors who have been trained and certified by Google to produce high quality panoramic images. 

As a business owner, though, one can also upload own photographs to Google+ Local. 

Busienss Photos can help customers get a better sense of what a business has to offer and what sets it apart from others.

Topics: Emerging Tech, Google, India

Abhishek Baxi

Abhishek Baxi is an independent digital consultant and a freelance technology columnist based in India. He writes on consumer technology and trends for several leading print and online publications.

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Post-PC era spooks Blackstone into dropping Dell bid

Summary: Blackstone said the collapse in PC sales was enough to make it rethink its bid for Dell.

Blackstone's lack of confidence in Dell's ability to compete in the post-PC era led the private equity firm to drop its bid for the company.

dellpc

Dell confirmed that Blackstone withdrew its offer. CEO Michael Dell and Silver Lake Partners announced plans to take Dell private. Shareholders balked. Blackstone entered the running for Dell and then was joined by Carl Icahn in the bid for a better deal for shareholders.

But Blackstone's master plan was thwarted by the worst decline in PC sales in a generation. Blackstone's letter says it all:

You have asked for an update of our views after the intensive due diligence that we just completed. While we still believe that Dell is a leading global company with strong market positions, a number of significant adverse issues have surfaced since we submitted our letter proposal to you on March 22nd, including: (1) an unprecedented 14 percent market decline in PC volume in the first quarter of 2013, its steepest drop in history, and inconsistent with Management’s projections for modest industry growth; and (2) the rapidly eroding financial profile of Dell. Since our bid submission, we learned that the company revised its operating income projections for the current year to $3.0 billion from $3.7 billion.

Bottom line: Blackstone felt that Dell's transformation plan, which revolves around software and services and an expanding data center hardware footprint, couldn't outrun PC sales. The larger question is whether Carl Icahn feels the same. 

Previously:

Larry Dignan is Editor in Chief of ZDNet and SmartPlanet as well as Editorial Director of ZDNet's sister site TechRepublic.


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Photography spurs online business growth in India

Summary: Rise of digital photography and opportunities around such content have led to an increase in associated online services in India. The cost and efficiency advantage beats traditional photo studios and labs hands down.

Photo: Abhishek BaxiInterest in photography drives associated online business in India. (Credit: Abhishek Baxi)

The rise of digital photography and opportunities around related content has led to an increase in both amateur and professional photographers in India.

While there are several online businesses in the country catering to amateur photographers, the largely unorganized service segment of professional photography is now changing the way they do business--online.

Today, professional photographers run their own Web site, market themselves on social media, provide both electronic and printed products to clients, as well as spend a lot of time doing post-production work on images. While the opportunities have widened, so has the scope of ancillary work.

One example is Canvera. Founded in 2007, the online photography company provides mass customized printed products and recently launched (in beta) Vivyo, an e-commerce offering for professional photographers. I met Peeyush Rai, the co-founder and CTO of Canvera, at the Consumer Electronic Imaging Fair 2013 in New Delhi and he explained how a photographer can set up his Web site in as little as 15 minutes, without having to worry about the technical aspects of Web site designing, managing images, and ensuring privacy and security of client photos. Essentially, Vivyo acts as a platform to showcase and market a photographer's portfolio, and offer photos and printed products on sale.

For consumers like Harpreet Singh, a technology journalist at ToolsJournal.com and photography enthusiast, ordering prints online is painless, quick, and saves a whole lot of energy. "Going to an offline store involves driving to one, waiting for your turn, and the results can never be consistent," Harpreet said. "Another thing I absolutely love is customization. You get to choose the paper, quality, size and everything [else]. You could do this with offline stores as well but the process is really painful, trust me."

Several services like iTasveer, ZoomIn, and Snapfish not only offer photo prints but also custom-printed products like shirts and coffee mugs. The cost and efficiency advantage beats the traditional photo studios and labs hands down.

Topics: E-Commerce, India, Tech Industry

Abhishek Baxi

Abhishek Baxi is an independent digital consultant and a freelance technology columnist based in India. He writes on consumer technology and trends for several leading print and online publications.

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Wipro Q4 revenues steady, expects growth momentum from demerger

Summary: Wipro expects to continue its flat revenue growth trajectory over the coming months. However, the company is hopeful a recent demerger will bring "fresh momentum for growth".

Wipro's IT services division generated revenues of US$1.6 billion for the three months to March 31, 2013--a marginal improvement from the previous quarter and over the year. This was in line with the company's guidance of between US$1.59 billion and US$1.63 billion.wipro In an earnings statementfor Q4 2013, Wipro said the segment's quarterly revenues grew 0.5 percent compared to the previous three months, and 3.2 percent over the year. Total net income for IT services was US$317 million, before interest and tax, up 10 percent on the corresponding period in 2012. This figure was mostly in line with the US$309 million average predicted by 19 analysts polled by Thomson Reuters. In Friday market closing on India's National Stock Exchange, Wipro stock was down 1.68 percent to 368.65 rupees. For the first quarter of FY14, ending June 30, Wipro expects flat sequential growth with revenues in the range of US$1.58 billion to US$1.61 billion.This quarterly prediction trails the expected growth of the Indian IT industry. Nasscom forecast that India's IT services industry will grow by 10 percent to 14 percent in FY14.In the statement, Wipro chairman Azim Premji said the new financial year heralds the operation of a recently demerged Wipro, one where the IT services business unit has been separated from the consumer care and lighting segment.“We have completed the demerger of the ‘Diversified Business’ effective March 31, 2013 to make Wipro Limited a pure play IT company," Premji said. "We are confident that being a technology-focused company will provide a fresh momentum for growth.”The FY13 IT services earnings before tax and interest (EBIT) of US$1.28 billion represented a year-on-year growth of 18 percent. Overall income increased five percent to US$6.2 billion.However, the results weren't so positive in the IT products segment where EBIT dropped to US$18million: down 45 percent over the year. This was on the back of US$720 million revenue, an increase of two percent over that period.In the products business, the Q4 2013 figure of US$5 million was a decrease of 39 percent compared to the corresponding period in the previous year.Wipro's report rounds up the earnings season of the four big Indian IT outsourcers who for the quarter ending March 31, 2013, revealed:Tata Consultancy Services posted a US$663 net profit.Infosys reported a 4 percent drop to US$444 million.HCL flagged a 60 percent profit increase at US$193 million.Topics: Outsourcing, India

Mahesh Sharma

Australian-born, Bangalore-based Mahesh Sharma is ZDNet's India correspondent.

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The end of privacy? Everyone worries about data leaks, but shares everything anyway

Businesses are not transparent enough about how they use customers' personal data and regulation preventing misuse of such information is weak, research has found — but that doesn't mean consumers will stop sharing their details.

Few respondents to a survey by the Economist Intelligence Unit said they believe their data is well protected by the companies that are demanding ever more private information from them: 57 percent said they considered their personal data was "not secure at all" in the hands of social networks.

At the other end of the scale, banks came out as the most trusted holders of personal information — ahead, perhaps surprisingly, of doctors' surgeries and friends and family.

Nine out of ten respondents said they were worried that their data would be compromised and then used to steal money from them, while eight out of ten were worried their personal data would be used to target marketing campaigns at them.

Michael Harte, CIO of the Commonwealth Bank of Australia, sees this issue growing in importance. "Customers increasingly want more control of their data. They want transparency on where it is, who has it and with whom it will be shared. They want to know what it will be used for," he told the Economist Intelligence Unit.

Consumers also feel unprotected by the authorities: 75 percent said regulation preventing the misuse of personal data is not strong enough. Nellie Kroes, the EC's digital commissioner, told the researchers that these concerns are exacerbated by a lack of knowledge. "It is clear that one of the biggest problems is transparency and complexity," she said.

But the report said that while fears of potential abuse abound, this is not stopping consumers from sharing data: 84 percent of survey respondents belong to social networks, and 34 percent said they are more willing to share basic personal information online than they were three years ago, compared with the 23 percent who said the opposite, according to the survey of 758 internet users.

Companies that earn the right to use consumer data, and do so fairly, could gain a significant competitive edge in the long-term. Building consumer relationships based on trust will help companies gain access to more personal data, and help them to outperform competitors, said Denis McCauley, editorial director at the Economist Intelligence Unit.

Consumer concern about privacy had led some to warn that — if privacy concerns are not addressed — a privacy black hole could emerge and undermine the internet economy, which is based on the permanent and easy availability of personal data that can be harvested, repackaged and resold.

However, according to the Economist Intelligence Unit report only 38 percent of respondents said they had stopped dealing with a company after it suffered a data breach, suggestion that tolerance of such events is greater than some may have thought. 


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